Humanitarian Practice
INFORMATION AND COMMUNICATION TECHNOLOGY (ICT)
Commitment
Benchmarks
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All high-risk COs preposition essential, ready-to-use emergency ICT kits
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Core UNICEF information systems and associated infrastructure are in place, including secure corporate data connectivity
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Platforms, tools and end-user devices are provided for data collection and analysis and for communication with the affected population
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Shared telecommunications and data communications service delivery options are identified with partners
1: Timely deployment
ICT infrastructure and solutions are deployed in a timely manner, supporting efficient programme implementation and staff security
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Field ICT personnel are trained and involved in emergency simulation exercises at interagency, regional and country level
2: Capacity
ICT personnel have the capacity to respond to emergencies in line with Telecoms Security Standards and interagency standards
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Technical and organizational safeguards and procedures are implemented to ensure proper data management[1], data protection and privacy[2]
3: Data protection
Data privacy and adherence to protection principles and standards are ensured while processing personal and sensitive data about affected or at-risk populations
Key Considerations
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Participate actively in ICT/telecommunications working groups, Emergency Telecommunications Cluster and other coordination structures.
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Ensure preparedness and business continuity through remote connectivity tests; business continuity plans; provision of remote access to vital records to execute critical processes for critical staff; and a consolidated supply plan covering ICT and telecommunications equipment and service requirements.
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Strengthen ICT capacities through partnerships and collaboration with standby partners, UN agencies, NGOs, national authorities and private sector with specific expertise and capacity.
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Use innovative technologies where appropriate and feasible, including geospatial technologies and digital data collection.
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Footnotes
[117] In line with UNICEF’s data retention policy.
[118] In line with the UNDG recommendation on Data Protection, Security and Governance (link to be updated), the UN Evaluation Group’s Ethical Guidelines, the Handbook on Data Protection in Humanitarian Action and the UNICEF Policy on Personal Data Protection.