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Phone-based surveys and social listening dashboards in Azerbaijan: UNICEF’s Azerbaijan’s experience in COVID-19

UNICEF utilized two new data collection methods for situation monitoring to inform its response. Repeated biweekly phone surveys captured information on the population’s knowledge, attitudes and practices (KAP) to COVID-19 and impacts on wellbeing at household level. A social listening dashboard presented feedback collected from the population on policy and programme responses, public opinions and rumours, and personal experience of COVID-19 through media and social media. Data collection methods and tools were adapted over time to meet evolving needs and to avoid duplication as other systems came online.

Source

UNICEF

Area of Work

Needs Assessments, Planning, Monitoring and Evaluation

Type

Case Study / Field Notes

Language

English

Year Published

2021

Last Checked

09/09/2021

DD/MM/YYYY

Region

Europe and Central Asia