A knowledge resource selected by UNICEF for humanitarian practitioners everywhere
Phone-based surveys and social listening dashboards in Azerbaijan: UNICEF’s Azerbaijan’s experience in COVID-19
UNICEF utilized two new data collection methods for situation monitoring to inform its response. Repeated biweekly phone surveys captured information on the population’s knowledge, attitudes and practices (KAP) to COVID-19 and impacts on wellbeing at household level. A social listening dashboard presented feedback collected from the population on policy and programme responses, public opinions and rumours, and personal experience of COVID-19 through media and social media. Data collection methods and tools were adapted over time to meet evolving needs and to avoid duplication as other systems came online.
Area of Work
Needs Assessments, Planning, Monitoring and Evaluation
Case Study / Field Notes
Europe and Central Asia