When Makani Centers (“My Space” in Arabic) had to shift from face-to-face to remote service provision via digital platforms during COVID-19, the Bayanati management information system (MIS) behind it needed to adapt as well. The Bayanati IT system was rapidly modified to reflect both remote and in-person modalities. Remote programmatic field monitoring was also introduced, involving data validation through calls and virtual visits over Zoom.

As a result of the concerted efforts from the community, from Makani implementing partners, the Government of Jordan and UNICEF, Makani Centers continued service with minimal interruption. Rapid adaptation was possible due to UNICEF’s investment in the Bayanati MIS, central database, and dedicated Bayanati administration team as well as clear procedures to address data quality, ethics and protection. Previous investments in localized data use capacity through data champions and transparent adaptations to monitoring procedures with implementing partners contributed to success. UNICEF’s team, structure and processes facilitated adaptive management and administration of the Bayanati system which contributed to agility, evolution and improved responses over time.